Frequently Asked Questions
Everything you need to know about your STRATUS shopping experience.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Returns are free for all domestic customers.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed fit.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email with a tracking link to monitor your package's journey from our warehouse to your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are STRATUS products sustainably made?
We are committed to ethical fashion. 80% of our current collection is made from organic or recycled materials, and we ensure fair labor practices across all our partner factories.